frequently asked questions
Our goal is to get you back into your "zone of genius." Initially, we’ll have a deep-dive onboarding to download your brand DNA. Once you feel confident that we "get" you, you can be completely hands-off. We’ll typically meet just once a month for a high-level strategy session to review results and look ahead.
Q: I’m a busy Business Owner, how much of my time will this take?
You don't need to have it all figured out before talking to us. Most of our clients start with a Consultation Call. We’ll audit where you are, listen to your goals, and help you decide if you’re ready for a full-service package or a more specific jumpstart.
Q: I know I need help, but I’m not sure which service fits me best.
Our partnership is designed to scale with you. Because everything is connected under one roof at Rapture, we can quickly pivot. If you launch a new product or decide to host a major event, we already have the keys to your digital ecosystem. We can adjust your email funnels, update your website, and shift your social strategy in real-time without you needing to explain your brand to a new team.
q: What happens if my business grows or my needs change?
q: I feel like my business is unique, will this strategy be "copy-paste"?
Absolutely not. We don’t believe in one-size-fits-all formulas. Your custom package is built around your specific goals. Each business has different needs, and we take the time to understand your unique revenue drivers so the strategy feels like your brand, not a template.
To keep things streamlined and documented, all regular communication is handled via email. This ensures nothing gets lost in a DM thread. For the big-picture stuff, we save that for our face-to-face monthly strategy calls where we can really dive deep into your growth.
Q: How do we stay in touch?
Each service has a round of revisions included in the process. You are given 3 business days to provide feedback before it goes live.
q: What if I don't like the content?
When you choose full-service, we move beyond "vanity metrics" like likes and follows. Because we have a deeper integration into your business (like tracking everything from event attendance to monthly revenue) we can actually see which strategies are driving growth. We provide monthly reports that show exactly how our efforts in social, email, and web are moving the needle for your business.
Q: How do we measure the success of our marketing?
We know business moves fast. While we thrive on planning, we intentionally leave one "Extra Post" open each month for every client. This allows us to handle those unexpected "this just popped up" requests without it derailing your entire monthly strategy.
q: What if I have a last-minute request or an unexpected launch?
Our packages require a minimum of 3 months. This is due to our onboarding process which takes 1 month to fully integrate. You'll start to notice results at the 3 month mark.
q: what's the duration of the packages?
q: do you offer refunds?
Due to the nature of the services, there are no refunds. If you need a specific payment plan, please feel free to send us a message or schedule a call to discuss.
While we offer individual services, most of our clients choose a Custom Full-Service Package. Why? Because everything is connected. Your social media drives the traffic, your website captures the lead, and your email closes the sale. Letting us handle the full ecosystem ensures a seamless experience for your customers and better ROI for you.
q: Can I just pick and choose one service, like just email or just web?
Q: How quickly can we get started and see my first campaign live?
We move fast, but we move with intention. Once you sign on, we begin a 30-day onboarding phase. During this month, we build your custom strategy, audit your current assets, and set up your systems. This ensures that when we officially "launch" your marketing in month two, every post, email, and web update is working toward a clear goal, rather than just posting for the sake of posting.
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Stop guessing and start getting consistent lead flow
Stop guessing and start getting consistent lead flow
